Modern Business Communications, Without the Legacy Phone Bill
Cloud-based VoIP and unified communications for mid-market organizations. HD voice, video, messaging, and mobile, all on one platform. Deployed and supported by your local Hayashi team.
Your Phone System Should Not Be Holding You Back
Legacy PBX systems were built for a different era. On-premise hardware, expensive PRI lines, separate apps for chat and video, and a hard cap on how flexibly your team can work. Every time you add an office, hire a remote employee, or open a new location, you pay for it twice. Once in licensing, again in complexity.
A modern cloud VoIP platform eliminates that drag. One system handles voice, video, chat, SMS, and mobile. Your team gets the same experience whether they are at their desk, in a client meeting, or working from home. And you stop paying maintenance fees on hardware that should have been retired five years ago.
One Platform for Voice, Video, Messaging, and Mobile
HD Voice and Video
Crystal-clear audio and video on any device. Browser, desktop app, mobile app, or desk phone.
Unified Messaging
Voicemail to email, SMS and MMS, team chat, and threaded conversations all in one app.
Auto Attendants and IVR
Custom call flows, business-hours routing, holiday schedules, and multi-level menus.
Conferencing and Collaboration
Audio and video conferencing with screen sharing, recording, and integrations with Microsoft 365 and Google Workspace.
Mobile Integration
Full softphone functionality on iOS and Android. Make and receive business calls without exposing personal numbers.
Call Analytics and Reporting
Real-time dashboards for call volume, queue performance, agent activity, and missed-call recovery.
Number Porting and E911 Compliance
We handle the entire porting process. E911 services configured to meet Kari’s Law and RAY BAUM’s Act requirements.
SMS and Texting for Business
Send and receive business text messages from your business number. Compliant with current 10DLC registration requirements.
CRM and Application Integrations
Native integrations with Salesforce, HubSpot, Microsoft Teams, Zoho, and dozens more.
Who This Is For
Mid-market organizations that:
- Operate from multiple locations or support hybrid and remote teams
- Run high call volumes and need queue management or contact center features
- Are still on a legacy PBX or copper PRI lines and ready to modernize
- Need integration between phones, CRM, and Microsoft 365 or Google Workspace
- Have outgrown a basic small-business platform and need enterprise-grade reliability
Best fit: 25 to 500 seats.
Why Cloud VoIP
Lower Total Cost of Ownership
Most clients see a 30 to 50 percent reduction in total telecom spend after migrating from legacy PBX.
Scalability Without Penalty
Add users, locations, or features in minutes instead of weeks.
Business Continuity Built In
Cloud-based infrastructure means a power outage, internet failure, or office closure does not take your phones down.
Faster Onboarding for New Hires
New employees are up and running on day one.
Unified Tooling
Voice, video, chat, and SMS in one platform reduces context switching and licensing complexity.
Our Approach
1. Discovery
Document your current phone environment, call flows, integrations, and business requirements.
2. Design
Complete deployment plan covering call routing, hardware, integrations, training, and porting timelines.
3. Pre-Port Build
Build out the new platform in parallel with your existing system. Auto attendants, queues, extensions, and integrations configured and tested.
4. Cutover
Numbers are ported on a scheduled date with minimal downtime. Our team is on-site or on-call during the transition.
5. Training and Adoption
End-user and admin training included.
6. Ongoing Support
Moves, adds, changes, and troubleshooting handled by the same Hayashi team that supports the rest of your IT.
Cloud VoIP vs. Traditional PBX
| Category | Traditional PBX | Cloud VoIP |
|---|---|---|
| Cost model | Large upfront capital for hardware, licenses, and on-site install, plus ongoing maintenance contracts and PRI/SIP trunk fees. | Predictable per-user monthly subscription that bundles calling, standard features, and updates. |
| Scalability | Adding seats, sites, or features means new licenses, hardware, and cabling, measured in days or weeks. | Add users, locations, and features in minutes through an admin portal. |
| Business continuity | A power outage, internet failure, or hardware failure can take the office phones down. | Cloud infrastructure keeps phones reachable; calls fail over to mobile or alternate routing automatically. |
| Features | Voice is solid, but video, chat, SMS, and mobile usually require separate systems or paid add-ons. | Voice, video, chat, SMS, and mobile in one platform, included rather than bolted on. |
| Maintenance and updates | On-site server needs patches, firmware updates, and vendor visits; new features only with a major upgrade. | Continuously updated by the provider; nothing on-site to patch or replace. |
Frequently Asked Questions
Which VoIP platform do you deploy?
We deploy a platform that fits your environment after discovery. Our engineers have hands-on experience with leading cloud VoIP providers and will recommend the right fit based on your call patterns, integrations, compliance needs, and budget.
Can we keep our existing phone numbers?
Yes. We handle the porting process from start to finish.
What about our existing phones?
Many existing IP phones can be reused if they support open SIP standards. We inventory hardware during discovery.
How is pricing structured?
Most clients are on a per-user monthly model that includes unlimited calling, all standard features, and ongoing support.
What internet bandwidth do we need?
A typical business call uses approximately 100 kbps. We assess bandwidth and QoS during discovery.
What happens if our internet goes down?
Calls automatically fail over to mobile devices or alternate routing.
Is the platform compliant with E911 regulations?
Yes. We configure E911 to meet Kari’s Law and RAY BAUM’s Act requirements.
Ready to Modernize Your Communications?
Schedule a VoIP consultation with our team. We will review your current setup, calculate potential savings, and show you exactly what a modern phone system can do for your business.